top of page

Not sure how your organization is going to handle complaints?

Complaints are high risk and, if not handled correctly, damage the trust in your organization. Independent Third Party Case Management Services ensure that you get the complaints process right, right from start.

who uses independent third party case managers?

National and Provincial/Territorial Sports Organizations

NSOs and PTSOs, as well as community organizations, use independent third party case managers to administer their Safe Sport complaint process.

Professional Regulators, Universities, Colleges, Community Organizations

You may be conflicted from a matter or simply have an influx of complaints. Or you may simply need somewhere for your complaints to go. Leave it with us.

HR departments / Companies without in-house HR

Complaints aren't part of your day to day work. It's intimidating when one comes across your desk. It's time consuming and it can be paralyzing if you aren't sure how to move it forward. Don't stress. Hire the right people. 

With RS Legal, get the support you need

Lawyers ensure your process is procedurally fair and consistent with administrative law requirements.

Get the peace of mind that comes with knowing your complaints are handled. 

Image by Dell





  • LinkedIn


Robyn Schleihauf is a lawyer and a writer based in Dartmouth, Nova Scotia. Her practice is focused on assisting clients in making their processes efficient, effective, within their regulatory authority and sound from an administrative law perspective. 


Robyn is an associate professor at the Schulich School of Law at Dalhousie University. She worked as a Pro Bono lawyer for the North Preston Land Pro Bono Initiative and was successful in assisting her clients to gain title to their land. Robyn has appeared on CBC news and in The Coast to speak on this issue. She has also guest lectured at her alma mater, Osgoode Hall Law School with respect to the Land Titles System in Nova Scotia.​

As a writer, Robyn's focus is on creative non-fiction, personal essays and opinion pieces. Her work has been published on and in The Coast. Robyn serves on the Board of Directors for Afterwords Literary Festival in Halifax.


Robyn is a graduate of Osgoode Hall Law School (2015), where she received the Cassels Brock & Blackwell Award for Professionalism and the Ian Scott Public Interest Internship Award. For her internship, she worked at a Community Legal Aid Clinic for the Baamseeda program, along with the Indigenous legal coordinator, providing legal assistance to Indigenous communities and individuals.​​

As Lawyer, Early Resolution at the Nova Scotia Barristers’ Society, Robyn used her strong organizational and prioritization skills to manage a heavy and complex workload effectively. Robyn remained committed to and focused on public protection while developing an accessible, culturally sensitive, professional and compassionate complaints process focused on transparency and accountability. Robyn’s writing style is clear, concise, empathetic, professional and always tailored to the particular audience. Because of her strong communication skills, Robyn was invited to engage in research and writing for other matters relating to professional responsibility, ethics and risk for conferences and various publications. When Robyn decided to change professional direction in July of 2020 and become self-employed, I applauded her decision, knowing that her skills and experience will be of great benefit to others.

Victoria Rees, former Director of Professional Responsibility, Nova Scotia Barristers' Society; current Counsel at Pink Larkin

bottom of page